Return Policy

Return Policy

Thank you for shopping with Lost Without Coffee Co.. We’re committed to delivering high-quality coffee and excellent service. Please read our return policy below:

Coffee Products

Due to the perishable nature of coffee, we do not accept returns or exchanges on roasted coffee products. However, if there is an issue with your order—such as damage, incorrect items, or a quality concern—please contact us within 7 days of delivery.

We’ll review your case and may offer a replacement, store credit, or refund depending on the situation. We may request photos or batch numbers to help us resolve the issue quickly.

Non-Coffee Products (Apparel, Gear, etc.)

Unworn apparel and unused merchandise may be returned within 30 days of delivery. Items must be in original condition with tags attached. Return shipping is the responsibility of the customer unless the product is defective.

How to Request a Return or Report a Problem

Please email us at support@lostwithoutcoffee.com with the following:

  • Order number

  • Description of the issue

  • Photos (if applicable)

Our team will respond within 1–2 business days.

Exclusions

  • No returns or refunds on sale items or gift cards

  • No returns based on personal taste preferences

  • Requests made after the return window cannot be honored